Frequently Asked Questions

Managed IT pricing depends on the number of users, devices, and the level of support your business needs. Most clients pay a predictable flat monthly rate per user rather than hourly break-fix billing. We provide a custom quote after a short discovery call.

Our managed IT services include 24/7 monitoring, unlimited help desk support, patch management, vendor management, and proactive maintenance across your entire technology environment. Learn More →

We primarily support small to mid-sized businesses across dental, legal, healthcare, and professional services, typically ranging from 5 to 250+ employees.

Yes. We regularly work alongside internal IT staff, handling specific projects, after-hours monitoring, or specialized services like cybersecurity while your team focuses on day-to-day operations.

We provide managed endpoint detection and response through Huntress, managed Microsoft Defender, DNS protection, security awareness training, and 24/7 threat monitoring. Learn More →

We use a layered defense approach including managed EDR, email filtering, DNS protection, employee security training, and tested backup and recovery plans to minimize both the risk and impact of ransomware.

Yes. Our monitoring runs continuously, with managed detection and response actively watching for threats around the clock, not just during business hours.

Our team responds immediately to contain the threat, investigates the scope of the incident, and executes recovery procedures using verified backups. We also help with post-incident reporting and hardening your environment against future attacks.

Yes. We handle full Microsoft 365 management including licensing, security configuration, Teams and SharePoint setup, and ongoing administration.

Yes. We plan and execute email migrations to Microsoft 365 with minimal downtime, including mailbox migration, DNS changes, and testing to ensure a smooth transition.

Yes. We can provide and manage Microsoft 365 licensing directly, ensuring you have the right plan for your business needs at competitive pricing.

It depends on your current infrastructure and goals. We assess your environment and recommend whether a full cloud migration, hybrid approach, or on-premises setup makes the most sense for your business. Learn More →

Yes. We design, deploy, and manage cloud environments on both Microsoft Azure and Amazon Web Services depending on your business requirements.

Yes. We handle full server migrations, whether moving to the cloud, upgrading to new hardware, or virtualizing existing infrastructure, with careful planning to avoid downtime.

We implement automated, encrypted backups that run continuously across your critical systems, with regular verification and rapid restore options when you need them.

Our backup success rate is 99.98%, verified through automated monitoring and regular test restores.

We're a veteran-led IT provider built on discipline, integrity, and mission-focused service. We back our work with measurable results, including a 99.98% system uptime and an average first response time of 15 minutes.

We specialize in dental practices, law firms, healthcare organizations, and professional services, with deep experience in the software and compliance requirements specific to each industry.

We're based in Texas and proudly serve businesses across the United States, both remotely and onsite.

Yes. Most issues are resolved remotely for speed, but we provide onsite support when a hands-on visit is needed.

Our average first response time is under 15 minutes, backed by 24/7 monitoring and a dedicated help desk team.