Privacy Policy.

Built By Veterans is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

Effective Date: 2026 Last Updated: 2026 Questions? legal@builtbyveterans.ai
This Privacy Policy applies to all services provided by Built By Veterans LLC ("Built By Veterans," "we," "us," or "our"). By using our website or services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Request information about our services
  • Schedule a discovery call or consultation
  • Sign up for our newsletter or updates
  • Contact us via email, phone, or contact forms
  • Engage our services as a client

This personal information may include:

  • Name and contact information (email address, phone number, mailing address)
  • Company name and business information
  • Job title and professional information
  • Technical information about your IT environment (when you become a client)
  • Payment and billing information
  • Communication preferences

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

  • IP address and geographic location
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website or source
  • Date and time of visit

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and maintain our services: Delivering managed IT services, technical support, and cybersecurity solutions
  • To communicate with you: Responding to inquiries, providing service updates, and sending important notifications
  • To improve our services: Analyzing usage patterns, troubleshooting issues, and enhancing user experience
  • To process transactions: Managing billing, payments, and service agreements
  • For marketing purposes: Sending newsletters, promotional materials, and relevant business updates (with your consent)
  • To comply with legal obligations: Meeting regulatory requirements and responding to legal requests
  • To protect our business: Preventing fraud, unauthorized access, and security incidents

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including:

  • Cloud hosting and infrastructure providers
  • Payment processors and billing systems
  • Customer relationship management (CRM) platforms
  • Email and communication services
  • Analytics and monitoring tools

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Business Transfers

If Built By Veterans is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government agencies).

Protection of Rights

We may disclose information to protect and defend our rights, property, or safety, or that of our clients, employees, or others.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

  • Encryption of data in transit and at rest
  • Secure authentication and access controls
  • Regular security assessments and penetration testing
  • Employee training on data protection and privacy
  • Incident response and breach notification procedures
  • Regular backups and disaster recovery planning

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:

  • The nature of our relationship with you (prospect, client, former client)
  • Legal and regulatory requirements
  • Contractual obligations
  • Business and operational needs
  • Resolving disputes and enforcing agreements

6. Your Privacy Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information, subject to legal obligations
  • Opt-Out: Unsubscribe from marketing communications at any time
  • Data Portability: Request a copy of your data in a structured, machine-readable format
  • Restrict Processing: Request that we limit how we use your information
  • Object: Object to our processing of your information for certain purposes

To exercise these rights, please contact us at privacy@builtbyveterans.ai. We will respond to your request within 30 days.

7. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information we collect, use, disclose, and sell
  • The right to request deletion of your personal information
  • The right to opt-out of the sale of your personal information (we do not sell personal information)
  • The right to non-discrimination for exercising your CCPA rights

To submit a CCPA request, contact us at privacy@builtbyveterans.ai or call (210) 830-4747.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

9. Third-Party Websites and Services

Our website may contain links to third-party websites and services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our services, you consent to the transfer of your information to the United States and other jurisdictions.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by:

  • Posting the updated Privacy Policy on this page with a new "Last Updated" date
  • Sending an email notification to registered users
  • Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Built By Veterans LLC
Email: privacy@builtbyveterans.ai
Phone: (210) 830-4747
Address: San Antonio, Texas